Conditions
Table of Contents
4. Prices and Payment Conditions
5. Delivery and Shipping Terms
6. Granting of Usage Rights for Digital Content
8. Warranty for Defects (Guarantee)
9. Special Conditions for Processing Goods According to Customer Specifications
10. Redemption of Promotional Vouchers
13. Alternative Dispute Resolution
1) Scope of Application
1.1 These General Terms and Conditions (hereinafter "GTC") of Reuter Energy (hereinafter "Seller") apply to all contracts for the delivery of goods that a consumer or business owner (hereinafter "Customer") concludes with the Seller regarding the goods displayed by the Seller in its online shop. The inclusion of the Customer's own terms and conditions is hereby objected to, unless otherwise agreed.
1.2 These GTC also apply accordingly to contracts for the provision of digital content, unless something different is stipulated. Digital content within the meaning of these GTC refers to data created and provided in digital form.
1.3 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or independent professional activity.
1.4 A business owner within the meaning of these GTC is a natural or legal person or a legal partnership with the capacity to act who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
2) Conclusion of Contract
2.1 The product descriptions contained in the Seller's online shop do not constitute binding offers by the Seller, but are intended to submit a binding offer by the Customer.
2.2 The Customer can submit the offer via the online order form integrated into the Seller's online shop. In doing so, after placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding contract offer regarding the goods contained in the virtual shopping cart by clicking the button that concludes the ordering process. Furthermore, the Customer can also submit the offer to the Seller by telephone, fax, e-mail, post, or online contact form.
2.3 The Seller may accept the Customer's offer within five days by:
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sending the Customer a written order confirmation or order confirmation in text form (fax or e-mail), whereby the receipt of the order confirmation by the Customer is decisive, or
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delivering the ordered goods to the Customer, whereby the receipt of the goods by the Customer is decisive, or
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requesting payment from the Customer after the Customer has placed the order.
If several of the aforementioned alternatives are present, the contract is concluded at the time when one of the aforementioned alternatives occurs. The period for acceptance of the offer begins on the day after the offer is sent by the Customer and ends with the expiry of the fifth day following the sending of the offer. If the Seller does not accept the Customer's offer within the aforementioned period, this shall be deemed as a rejection of the offer with the consequence that the Customer is no longer bound by their declaration of intent.
2.4 When selecting a payment method offered by PayPal, the payment processing is carried out via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or – if the Customer does not have a PayPal account – subject to the terms and conditions for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the Customer pays by using a payment method offered by PayPal that can be selected in the online ordering process, the Seller hereby declares acceptance of the Customer's offer at the moment the Customer clicks the button that concludes the ordering process.
2.5 When submitting an offer via the Seller's online order form, the text of the contract is saved by the Seller after the contract has been concluded and is sent to the Customer in text form (e.g. e-mail, fax, or letter) after the Customer has submitted their order. The Seller does not provide any further accessibility to the contract text. If the Customer has set up a user account in the Seller's online shop before submitting their order, the order data will be archived on the Seller's website and can be accessed by the Customer free of charge via their password-protected user account by providing the corresponding login data.
2.6 Before submitting a binding order via the Seller's online order form, the Customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means to better recognize input errors can be the browser's zoom function, which enlarges the display on the screen. The Customer can correct their entries within the scope of the electronic ordering process using the usual keyboard and mouse functions until they click the button that concludes the ordering process.
2.7 German and English languages are available for the conclusion of the contract.
2.8 Order processing and communication usually take place via e-mail and automated order processing. The Customer must ensure that the e-mail address provided by them for order processing is correct so that e-mails sent by the Seller can be received at this address. In particular, the Customer must ensure that all e-mails sent by the Seller or by third parties commissioned by the Seller for order processing can be delivered, especially when using spam filters.
3) Right of Withdrawal
3.1 Consumers generally have a right of withdrawal.
3.2 Further information on the right of withdrawal can be found in the Seller's cancellation policy.
3.3 The right of withdrawal does not apply to consumers who, at the time of conclusion of the contract, are not residents of a Member State of the European Union and whose sole residence and delivery address at the time of conclusion of the contract are outside the European Union.
4) Prices and Payment Conditions
4.1 Unless otherwise stated in the Seller's product description, the prices quoted are total prices that include the statutory value-added tax. Any additional delivery and shipping costs that may apply will be specified separately in the respective product description.
4.2 For deliveries to countries outside the European Union, additional costs may be incurred in individual cases, which the Seller is not responsible for and which must be borne by the Customer. These may include, for example, costs for money transfer by financial institutions (e.g. transfer fees, exchange rate fees) or customs duties or taxes (e.g. tariffs). Such costs may also arise in relation to money transfers even if the delivery does not take place to a country outside the European Union but the Customer makes the payment from a country outside the European Union.
4.3 The payment option(s) will be communicated to the Customer in the Seller's online shop.
4.4 If payment is agreed in advance by bank transfer, payment is due immediately upon conclusion of the contract, unless the parties have agreed on a later due date.
4.5 If a payment method offered via the payment service "PayPal" is selected, payment processing is handled by PayPal, which may also use the services of third-party payment service providers for this purpose. If the Seller also offers payment methods via PayPal where the Seller bears the risk of non-payment by the Customer (e.g. invoice purchase or instalment payment), the Seller assigns its payment claim to PayPal or to the payment service provider commissioned by PayPal and specifically named to the Customer. Before accepting the assignment declaration from the Seller, PayPal or the payment service provider commissioned by PayPal conducts a credit check using the Customer's transmitted data. The Seller reserves the right to refuse the selected payment method to the Customer in the event of a negative credit check result. If the selected payment method is approved, the Customer must pay the invoice amount within the agreed payment period or in the agreed payment intervals. In this case, the Customer can only make payment to PayPal or the payment service provider commissioned by PayPal with debt-discharging effect. However, even in the case of assignment of claims, the Seller remains responsible for general customer inquiries, such as regarding the product, delivery time, shipping, returns, complaints, withdrawal declarations and submissions, or credits.
5) Delivery and Shipping Terms
5.1 If the Seller offers shipping of the goods, delivery will be made within the delivery area specified by the Seller to the delivery address provided by the Customer, unless otherwise agreed. The delivery address specified in the Seller's order processing is decisive for the transaction.
5.2 f the delivery of the goods fails for reasons attributable to the Customer, the Customer shall bear the reasonable costs incurred by the Seller as a result. This does not apply to the costs of the initial shipment if the Customer effectively exercises their right of withdrawal. Regarding the return shipping costs, the provisions made in the Seller's cancellation policy apply if the right of withdrawal is effectively exercised by the Customer.
5.3 If the Customer acts as a business owner, the risk of accidental loss and deterioration of the sold goods passes to the Customer as soon as the Seller has delivered the item to the carrier, the freight forwarder, or any other person or institution designated to carry out the shipment. If the Customer is a consumer, the risk of accidental loss and deterioration of the sold goods generally passes to the Customer only upon delivery of the goods to the Customer or a person authorized to receive them. However, in deviation from this, if the Customer has commissioned the carrier, freight forwarder, or other person or institution designated to carry out the shipment with the execution and the Seller has not previously named this person or institution to the Customer, the risk of accidental loss and deterioration of the sold goods also passes to the Customer as soon as the Seller has delivered the item to the carrier, freight forwarder, or other person or institution designated to carry out the shipment.
5.4 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply. This only applies if the non-delivery is not the fault of the Seller and the Seller has concluded a specific cover transaction with the supplier with due diligence. The Seller will make every reasonable effort to procure the goods. In the event of unavailability or only partial availability of the goods, the Customer will be informed immediately, and the consideration will be refunded promptly.
5.5 If the Seller offers the option for the Customer to pick up the goods, the Customer can collect the ordered goods during the Seller's specified business hours at the address provided by the Seller. In this case, no shipping costs will be charged.
6) Granting of Usage Rights for Digital Content
6.1 Unless otherwise stated in the content description in the Seller's online shop, the Seller grants the Customer non-exclusive, unrestricted, spatially and temporally unlimited rights to use the provided content for both private and commercial purposes.
6.2 Passing on the content to third parties or creating copies for third parties outside the scope of these GTC is not permitted unless the Seller has agreed to the transfer of the contractual license to the third party.
6.3 If the contract relates to the one-time provision of digital content, the granting of rights becomes effective only when the Customer has fully paid the agreed compensation. The Seller may also allow the use of the contractual content before this point in time on a provisional basis. Such provisional permission does not entail a transfer of rights.
7) Retention of Title
7.2 If the Seller makes advance deliveries, the Seller reserves ownership of the delivered goods until the full payment of the purchase price owed has been received.
8) Warranty for Defects (Guarantee)
8.1 Unless otherwise specified in the following provisions, the statutory warranty regulations apply. Deviating from this, the following applies to contracts for the delivery of goods:
8.2 If the Customer is acting as a business owner:
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the Seller has the choice of the type of subsequent performance.
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for new goods, the limitation period for defects is one year from the delivery of the goods.
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for used goods, rights and claims for defects are excluded.
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the limitation period does not start anew if a replacement delivery is made within the scope of the warranty for defects
8.3 The limitations of liability and shortened periods do not apply to:
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claims for damages and reimbursement of expenses by the Customer.
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cases where the Seller has fraudulently concealed the defect.
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goods that have been used in accordance with their normal purpose for a building and have caused its defectiveness.
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any existing obligation of the Seller to provide updates for digital products in contracts for the delivery of goods with digital elements.
8.4 Furthermore, for business owners, the statutory limitation periods for any existing statutory right of recourse remain unaffected.
8.5 If the Customer is a merchant within the meaning of § 1 of the German Commercial Code (HGB), the Customer is subject to the commercial duty to inspect and give notice of defects in accordance with § 377 HGB. If the Customer fails to fulfil the notification obligations regulated there, the goods are deemed to have been approved.
8.6 If the Customer is a consumer, the Customer is requested to report obvious transport damages to the carrier and to inform the Seller accordingly. If the Customer fails to do so, this does not affect their statutory or contractual warranty claims.
9) Special Conditions for Processing Goods According to Customer Specifications
9.1 If, according to the contract, the Seller is obligated to process the goods according to certain specifications of the Customer, the Customer must provide the Seller with all content necessary for processing, such as texts, images, or graphics, in the file formats, layout, image, and file sizes specified by the Seller, and grant the Seller the necessary usage rights. The Customer is solely responsible for procuring and acquiring rights to these contents. The Customer declares and assumes responsibility for having the right to use the content provided to the Seller. The Customer shall ensure in particular that no third-party rights, in particular copyright, trademark, and personal rights, are infringed thereby.
9.2 The Customer indemnifies the Seller from claims by third parties that may be asserted against the Seller in connection with an infringement of their rights through the contractual use of the Customer's content by the Seller. The Customer shall also bear the necessary costs of legal defence, including all court and attorney fees in statutory amount. This shall not apply if the Customer is not responsible for the infringement. The Customer is obligated to provide the Seller immediately, truthfully, and completely with all information necessary for examining the claims and for defence in the event of a claim by third parties.
9.3 The Seller reserves the right to reject processing orders if the content provided by the Customer violates legal or regulatory prohibitions or violates good morals. This applies in particular to the provision of content that is unconstitutional, racist, xenophobic, discriminatory, offensive, harmful to minors, and/or glorifies violence.
10) Redemption of Promotional Vouchers
10.1 Vouchers issued free of charge by the Seller as part of promotional campaigns with a specific validity period and which cannot be purchased by the Customer (hereinafter referred to as "Promotional Vouchers") can only be redeemed in the Seller's online shop and only during the specified period.
10.2 Promotional Vouchers can only be redeemed by consumers.
10.3 Individual products may be excluded from the voucher promotion if such a restriction is evident from the content of the Promotional Voucher.
10.4 Promotional Vouchers can only be redeemed before completing the ordering process. Subsequent offsetting is not possible.
10.5 Only one Promotional Voucher can be redeemed per order.
10.6 The value of the goods must be at least equal to the amount of the Promotional Voucher. Any remaining credit will not be refunded by the Seller.
10.7 If the value of the Promotional Voucher is not sufficient to cover the order, one of the other payment methods offered by the Seller can be chosen to settle the difference.
10.8 The credit of a Promotional Voucher will not be paid out in cash or earn interest.
10.9 The Promotional Voucher will not be refunded if the Customer returns the goods paid for in whole or in part with the Promotional Voucher within the scope of their statutory right of withdrawal.
10.10 The Promotional Voucher is intended for use only by the person named on it. Transfer of the Promotional Voucher to third parties is prohibited. The Seller is entitled, but not obligated, to verify the eligibility of the respective voucher holder.
11) Applicable Law
11.1 For all legal relationships between the parties, the law of the Federal Republic of Germany applies, excluding the laws governing the international purchase of movable goods. This choice of law applies only to consumers insofar as the protection granted by mandatory provisions of the law of the country in which the consumer has their habitual residence is not withdrawn.
11.2 Furthermore, this choice of law does not apply to consumers who, at the time of the conclusion of the contract, are not residents of a member state of the European Union and whose sole residence and delivery address at the time of the conclusion of the contract are located outside the European Union, with regard to the statutory right of withdrawal.
12) Jurisdiction
12.1 If the Customer is a merchant, a legal entity under public law, or a special fund under public law domiciled in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract is the Seller's registered office. If the Customer is domiciled outside the territory of the Federal Republic of Germany, the Seller's registered office is the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the Customer's professional or commercial activity. However, in the aforementioned cases, the Seller is in any case entitled to bring an action before the court at the Customer's place of business.
13) Alternative Dispute Resolution
13.1 The European Commission provides a platform for online dispute resolution (ODR) at the following link: https://ec.europa.eu/consumers/odr. This platform serves as a point of contact for out-of-court resolution of disputes arising from online purchase or service contracts involving a consumer.
13.2 The Seller is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Payment methods
- Payment in advance
- Paypal